1. Scope
This policy covers all paid products on IELTS Buddy: subscription plans, mock test bundles, and live speaking session top-ups. It applies to payments made through our supported gateways and to manual QR payments reviewed by our team. Access granted to you by an affiliated institution is not a purchase you made, so refunds for it are handled by that institution, not by us.
2. When You Can Get a Full Refund
You are entitled to a full refund if you request it within 7 days of payment and you have not consumed any paid feature during that period. Consuming a paid feature means starting a premium mock test, submitting a writing task for AI evaluation, or starting a live speaking session. Simply logging in, browsing materials, or viewing your dashboard does not count as consumption.
You are also entitled to a full refund, regardless of usage, if you were charged more than once for the same purchase, if you were charged after your subscription was already active, or if a platform fault prevented you from accessing what you paid for and our team could not resolve it.
3. When a Refund Is Not Available
Once you have consumed a paid feature, that portion of your purchase is non-refundable, because each AI evaluation carries a real computational cost that we incur at the moment you use it. After the 7-day window has passed, refunds are at our discretion and are normally issued as account credit rather than as money returned.
We do not refund on the basis of the band score you receive, either from our AI evaluation or from an official IELTS test. Our scoring is designed to approximate official examiner criteria and is intended as practice feedback, not as a prediction or guarantee of your official result.
4. How to Request a Refund
Email ieltsbuddy.app@gmail.com from the address on your account, with the date of payment, the amount, and the payment method used. If you paid by QR, attach the transaction screenshot or reference number so we can match it to your account.
5. Processing Time
We respond to refund requests within 3 business days. Approved refunds are returned to the original payment method. Once we have issued the refund, the time it takes to reach you depends on your payment provider or bank, and is typically 5 to 10 business days. Manual QR payments require administrative verification before a refund can be issued, which may add up to 24 hours.
6. Cancelling Your Subscription
You can stop using IELTS Buddy at any time. Our plans do not auto-renew, so there is no recurring charge to cancel. When your access period ends, your premium features stop and you are not billed again. Cancelling does not by itself trigger a refund for the period already paid for.
7. Contact
IELTS Buddy is operated by Neural AI Private Limited. For any question about this policy, contact ieltsbuddy.app@gmail.com.